Refund Policy

We want every evening to work. If it doesn't, here's how refunds work.

When you get a refund

Ask within 14 days of your purchase, and we'll refund it if:

• your evening didn't happen because of a technical problem on our side, for example the game wouldn't load or kept failing and we couldn't fix it; or
• you haven't used your purchase: your group hasn't started Act II of that case.

When we can't refund

We don't refund a case your group has played. Act I of a free case costs nothing, so there's nothing to refund.

Trouble with your own TV, phones, browser or internet isn't a problem on our side, but write to us anyway: we'll help you get the case running.

How to ask

Write to [email protected] from the email you used at checkout. Add your order number from the Paddle receipt and a few words about what happened.

Or request a refund from Paddle at paddle.net using your receipt.

What happens next

Paddle.com, our Merchant of Record, sends approved refunds to the payment method you used. How soon you see the money depends on your bank. After a refund, that case closes for your group.

Please write to us before you dispute a charge with your bank: a refund is usually faster.

Paddle

The Paddle Buyer Terms also apply to your purchase. Where they give you more rights, those rights apply.

Effective and last updated: October 22, 2026